Top White Papers and Webcasts

  • In today's world of short iterations and rapid tech change, strategic planning often takes an eclipsed view of the future. The app of today may be a relic when the app of tomorrow comes into full play. Whether your business is a consumer or B2B play, digital transformation is here, and happening. Strategically thinking through digital transformation is the first step in developing an execution plan that brings real digital-based business value to your organization. Read this white paper to learn the five key …

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …